Hotel Operations Management by David K. Hayes & Jack D. Ninemeier (2004, HC). Hotel Operations Management
by David K. Hayes & Jack D. Ninemeier
EAN : 9780130995988
ISBN : 0130995983
Publisher: Prentice Hall PTR
2004, Hardcover
Product Dimensions: 1 x 9.5 x 7.2 inches
Pages: 512
Language: English
Book Overview
HOTEL OPERATIONS MANAGEMENT
DAVID K. HAYES ACK D. NINEMEIER
Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.
Special features of the book include:
- "This Chapter at Work," an introduction to each chapter's content
- "Chapter Outlines," to make it easier to find essential information
- "Hotel Terminology at Work," extensive definitions of important hotel terms
- "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
- "Managers at Work," real-life case studies designed to place the reader in the decision-making
- role of the hotel general manager "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
- Extensive checklists and forms that aid general managers in their daily work
In addition to its in-depth coverage of hotel operations, the book includes valuable information about:
- The history of the hotel industry
- The Global Distribution System (GDS) and its importance to the sales effort
- STAR (Smith Travel Accommodations Reports)
- Hotel management companies
- Buying and franchising a hotel
The Authors:
Pavid K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center. D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.