Hotel Operations Management by David K. Hayes & Jack D. Ninemeier (2004, HC)

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Hotel Operations Management 

by David K. Hayes & Jack D. Ninemeier 

EAN : 9780130995988

ISBN : 0130995983

Publisher: Prentice Hall PTR 

2004, Hardcover

Product Dimensions: 1 x 9.5 x 7.2 inches

Pages: 512

Language: English

Book Overview

HOTEL OPERATIONS MANAGEMENT

DAVID K. HAYES ACK D. NINEMEIER

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:

  • "This Chapter at Work," an introduction to each chapter's content
  • "Chapter Outlines," to make it easier to find essential information
  • "Hotel Terminology at Work," extensive definitions of important hotel terms
  • "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
  • "Managers at Work," real-life case studies designed to place the reader in the decision-making
  • role of the hotel general manager "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
  • Extensive checklists and forms that aid general managers in their daily work

In addition to its in-depth coverage of hotel operations, the book includes valuable information about:

  • The history of the hotel industry
  • The Global Distribution System (GDS) and its importance to the sales effort
  • STAR (Smith Travel Accommodations Reports)
  • Hotel management companies
  • Buying and franchising a hotel

The Authors:

Pavid K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center. D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.

  • Condition: Like New
  • Condition: Like New: A read copy in perfect condition, the dust cover is intact with no nicks or tears. The spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.
  • Publication Name: Hotel Operations Management
  • Item Length: 9.5in.
  • Publisher: Prentice Hall PTR
  • Publication Year: 2004
  • Type: Textbook
  • Format: Hardcover
  • Language: English
  • Item Height: 1in.
  • Personalized: No
  • Author: Jack D. Ninemeier, David K. Hayes
  • Features: Dust Jacket
  • Country/Region of Manufacture: United States
  • Item Width: 7.2in.
  • Item Weight: 30.8 Oz
  • Number of Pages: 512 Pages
  • ISBN: 9780130995988

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